Client Success, Strategic Partnerships

We are looking for an innovative self-starter with outstanding relationship management talent to join our team in the Client Success, Strategic Partnerships role. You will be responsible for customer satisfaction and client retention for clients that are strategically the highest value. This role will report to the Chief Operating Officer.

What are you responsible for?

• Implement post-sales implementation processes and tools across health systems with a focus on scalability; drive adoption and ensure retention of clients
• Develop strategic relationships with health system stakeholders to ensure trust and collaboration
• Collect and analyze data to guide client satisfaction strategies
• Partner with key Aidin leaders (sales, product, technology) to drive innovation and value for Aidin clients – including product innovation and feature rollouts
• Travel to meet with clients, as necessary

The ideal candidate for this role will be:

• 5+ years of enterprise account management experience
• Strong interpersonal aptitude with the ability to coordinate cross-functionally
• Ability to act proactively to influence key stakeholders and drive impact
• Clear, empathetic communication skills
• Strong attention to detail – you’ll have complete ownership of your accounts and measuring their success. Being detail oriented, thorough, creative and analytical will be crucial to success
• Ability to tell a compelling story via SQL, Excel and Powerpoint
• An innovator who is not afraid to create structure and scale

What you can expect from us?

• An open-minded, collaborative culture where the entire team is committed to yours and the company’s success
• A dynamic, fast-paced environment where you will be challenged
• Flexibility and great benefits

Aidin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability status and will not be discriminated against on the basis of disability