Client Support and Operations Associate

Remote w/in the U.S. - Part Time

As our provider customer base continues to grow, we are looking for a highly organized, efficient, and innovative Clinical Support & Operations Associate. This role will execute on operational strategy, support our provider customers, and capture and share customer perspectives with the rest of the Aidin team. 

This role is a remote, part-time hourly position, with a flexible goal of 10-20 hours per week.

What are you responsible for?

  • Complete daily outgoing calls with customers, and answer basic questions about how Aidin works
  • Track, summarize, and share provider perspectives about the Aidin platform
  • Ensure that all customers have a positive experience and interaction with the Aidin Support Team
  • Bring enthusiasm to all new ideas, offer input, and execute quickly

The ideal candidate for this role will be:

  • Interested in client interactions and providing the best customer experience
  • A self-starter with attention to detail and willingness to work in a fast-paced environment
  • Able to manage time-sensitive requests, ask for help when needed, and produce results
  • A strong communicator with great administrative skills (phone, email, etc.)
  • Experienced working with MS Office, Google Applications, and other web-based productivity tools
  • Passionate about healthcare

What you can expect from us?

  • An open-minded, collaborative culture where the entire team is committed to yours and the company’s success
  • A dynamic, fast-paced environment where you will be challenged


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