Role Overview:

The Senior Director of Client Success represents Aidin in all aspects with our enterprise health system clients, including but not limited to; the successful implementation of Aidin, the ongoing retention of Aidin and the expansion of Aidin’s footprint with each client. This role serves as the main client interface, accountable to achieve client value / ROI, ensure that the client has an exceptional experience and that Aidin is achieving the stated outcome on time, and within budget.

This role will continually provide input on the direction of Aidin’s development and strategy to ensure we maximize value for enterprise clients.

Essential Responsibilities:

• Design and operationalize client support systems
• Provide day to day leadership to Aidin implementations
• Personally ensure high levels of quality, client satisfaction, and employee satisfaction.
• Secure 100% year over year retention rate amongst enterprise clients
• Introduce and secure adoption of new Aidin features to increase existing footprint at each enterprise client
• Develop expertise as a senior advisor to the Executive and Director levels in the client organizations, helping the client understand the power of Aidin, how it can help their organization succeed and empowering them to take action.

The ideal candidate for this role has 10+ years of experience in the healthcare space:

Expertise in Care Transitions

Experience in care transitions gives you a deep understanding of health systems, hospitals, and their partners.  You have formerly been responsible for improving care transitions, liaising with health system executives, and overseeing software and product implementations.  You are knowledgeable about current practices and interested in upgrading the impact hospital staff have on patient outcomes.

Research and Data Driven

Aidin is a software company that is driven by the value of data from our clients.  You will be responsible for using data to guide your priorities, inform product suggestions as well as focus Aidin’s internal operations team.  You are comfortable with making hypotheses, mining data, and presenting conclusions verbally and visually.

Systems Thinker

At Aidin, to sustain and scale is to build it, run it, manage it then give it away.  You will be responsible for generating and testing ideas that will be the foundation of a long-term company strategy.

Ideal Mindset of Candidate

We are a small family company and we have clear priorities for our clients and our company. The quality of our work matters. Aidin’s success is derived from our team. We care about the impact you will bring professionally and personally.

Benefits & Compensation

We offer a competitive compensation and benefits package.

Aidin is an equal opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, disability, or any other category protected by applicable law.

How to Apply:

Send resume and cover letter to hr@myAidin.com

As our client base continues to grow we are looking for a highly organized and efficient Operations Intern to support new implementations, manage our daily client support requests and provide input on building strong administrative systems. This is a short term/summer opportunity with a small stipend offered.

Key Responsibilities are to:
• Ensure that all clients have the best interaction with the Aidin Support Team and are left completely satisfied.
• Design and create prep materials for all new implementations
• Support and manage operational tasks throughout new client implementations
• Assist with developing systems that streamline concurrent implementations
• Complete weekly outgoing calls
• Bring enthusiasm to all new ideas, offer input and execute quickly

Skills & Experience:
The best candidate for this position is passionate about healthcare, interested in client interactions, managing logistics, building systems and thrives in a fast-paced environment. You will be most successful in this position if you possess the following:
• Strong communication skills
• Mastery of Microsoft Office, Google Applications, and web-based productivity tools
• Ability to multi-task and excels with time-sensitive requests
• Self-manager who can ask for help and produce results
• Interested in helping people solve problems
• Strong Administrative skills (phone, email, e-fax, etc.)
• Deep interest in healthcare

Benefits:
• Company perks include team meals and transit reimbursement

How to Apply:
Send resume and cover letter to hr@myAidin.com

The Inside Sales Specialist at Aidin will serve as an integral component to the identification and realization of new growth opportunities across the company. As the inside sales specialist and founding team member, you will be responsible for executing via inbound and outbound calls as well as creating innovative new programs to maximize leads. You will work with the Sales Director and the company founders to ensure these programs are executed successfully and develop improvements through a data driven approach. Ultimately it will be your job to grow the pipeline of interested clients.

Skills & Experience
• BA/BS degree
• 2-3 years work experience in telephonic sales – healthcare industry experience preferred
• Experience working in fast-paced and high growth organizations
• Strong understanding of healthcare information technology (HIT) or IT systems solution selling

Responsibilities
• Demonstrate an in-depth understanding of our products and services and its application to clients
• Executing outbound and inbound calls for new and existing customers to discuss their needs and explaining how these needs could be met by our services
• Collect and analyze data to quantify ROI and identify learning’s from executed campaigns

Benefits/Compensation
• Competitive salary and lucrative commissions
• Full benefits (full health, transit, etc.)
• Ability to work remotely

How to Apply:
Send resume and cover letter to hr@myAidin.com

Aidin is looking for software engineers who are passionate about delivering value and providing solutions that improve the lives of our users and empower our client communities. We want people who take pride in designing, building, and maintaining the products they deliver, and are constantly seeking to master the skills that make this possible and learn new ones in the process.

At Aidin, you will touch on every aspect of our technology stack, and your opinions and decisions will directly affect our technical direction. We’re seeking engineers who have experience building and maintaining high-quality Ruby on Rails applications and have excellent knowledge of Ruby, HTML, CSS, JavaScript, SQL, Unix, deployment, performance, debugging, refactoring, design patterns, and other programming practices and tools.

Comparable programming languages and frameworks are regarded equivalently. Experience with front-end frameworks and server-side JavaScript is a plus. Knowledge of object-oriented design (or functional programming) is also a huge plus.

We honor diversity and encourage creative thought. We’re committed to building an environment that challenges you, but allows you to have fun in the process.

If our goals align with how you’d like your career to grow, please feel free to send us an email with your resume or career summary/portfolio. A link to your GitHub profile, blog, or anything that you’ve built or that represents you would be a fantastic addition.