Implementation Client Solutions Specialist

About The Opportunity

Aidin is seeking a skilled Implementation Client Solutions Specialist to maximize the impact of the implementation and operational approach for our SaaS platform. In addition to leading remote and in-person training sessions for clients, the Implementation Client Solutions Specialist will be responsible for developing scalable delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches.

During times when Aidin is not implementing new clients, this role would be supporting the Client Operations team with frontline user support, Post Acute Provider onboarding, and other client operations to drive client satisfaction.

The ideal candidate will have excellent communication skills, an understanding of case management workflows, an ability to identify opportunities for optimizing client usage of Aidin solutions, and drive holistic value that is tightly aligned with the client’s strategic priorities.

This person is passionate about tackling complex problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

This position is remote, and will report to the Director of Implementation.

What you will do…

• Lead direct client training for implementing clients and those requiring ongoing education (in-person and remote); training sessions range from 1-1 to 30+ adult healthcare professionals of varied educational backgrounds.
• Assess the impact of client-facing training activities and content retention and identifying areas where additional training is needed to maximize client impact
• Maintain client-facing training content that appropriately bridges product features with client use cases related to the effective use of evidence in product selection, workflow management and effective interpretation of analyses to drive variation reduction
• Partner with client success teams on client facing activities such as QBR development, frontline user engagement and data analysis support
• Provide data analysis that tells a compelling data-driven story with supporting analytics
• Provide product feedback and contribute cross-functionally to Aidin’s culture of continuous improvement
• Manage Learning Management System (LMS)

About you 🙋

If you believe that “good enough” is not good enough for the care community, you’re in good company. Join us and let’s transform healthcare together.

Qualifications:

• Willing to travel up to 30-40% to visit client sites
• Experience in healthcare account management and client facing activities
• Deep understanding of case management workflows preferred
• Strong project management and organizational skills; ability to coordinate, prioritize and manage several projects at once
• Strong presentation skills with an ability to bring high energy and thrive in front of a group
• Ability to continuously evaluate workflows for opportunities to improve the efficiency of staff
• Ability to effectively communicate complicated ideas to a variety of personas, from end-users to senior leaders and executives
• Demonstrated ability to partner with other account team members to create a cohesive, proactive customer experience focused on the client’s strategic priorities
• Data gathering and analysis: proficient at working with data to highlight trends in the data and provide recommendations for improvement
• Adaptability and flexibility: ability to create new ideas, try new things, and move quickly to help our team improve
• Thoughtful about using new tools and technology to increase the scale at which training can be delivered

Commitment to Diversity

At Aidin, we strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace, and we prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.