The Ohio State University Wexner Medical Center

The Ohio State University Wexner Medical Center

Increased patient throughput and financial savings: one year after going live with Aidin

  • Tina Latimer

    Associate Executive Director, Quality & Patient Safety

    "Aidin has had an overwhelmingly positive impact. Patients have at their fingertips information to make a true informed choice."

Client

Ohio State University Wexner Medical Center (OSUMC) is one of the nation’s leading academic health care centers providing care to over 60,000 inpatients annually and includes a network of 7 OSUMC hospitals in Columbus, OH with more than 1,400 beds.

Situation

Five OSUMC hospitals sought to improve their post-acute care (PAC) discharge process and wanted a system that could offer what their current referral tool could not: the ability to track and assess quality measures, the management of referrals across the care spectrum (e.g. inpatient and outpatient settings), and the flexibility to accommodate diverse patient populations as their services grew.

  • "The launch of our system included a series of town halls with our providers where the product was introduced and explained to them directly. That process had a significant positive impact on the adoption of the new system."

Action

OSUMC partnered with Aidin because it could offer them an efficient, flexible referral management process that incorporates quality measures to improve both KPIs and patient experience. Further, with Aidin’s open-market model, they would have access to providers who did not need a subscription to the tool in order to be considered for patient transfers.

  • "We evaluated our current length of stay and readmission rates, and noted that we had room for improvement for post-acute related discharges."

Results

Quality measurement improvements

One year after transitioning to Aidin, OSUMC saw reductions in the average LOS for post-acute care patients of 0.7 days, which resulted in an increased capacity for them to admit 1,524 new patients. By the end of the year OSUMC had incurred a financial savings of approximately $3.9M.

Value-based care and the patient experience

OSUMC administrators reported that Aidin had an overwhelmingly positive impact on their strategic goals for providing value-based care. Benefits that resulted from adopting Aidin included:

  • More streamlined referral process that provided established timelines and improved communications among staff and providers
  • Open-market access to providers widens the net beyond those who don’t subscribe to the specific referral tools
  • Ability to create provider lists that are clinically appropriate for each patient
  • The ability to provide patients with provider lists that include critical information for making informed decisions
  • A referral management tool that learns from staff and provider behaviors that improves patient matches
  • "The ability of Aidin to customize to your needs is a great aspect of the company."

Let’s work together

New technology can be overwhelming for overworked teams. We’d love to show you how the Aidin platform can help you reduce LOS and readmissions, and create cost-saving efficiencies for your staff.

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