Increasing staff efficiency: connecting and streamlining the acute to post-acute care transition process

Increasing staff efficiency: connecting and streamlining the acute to post-acute care transition process

  • Nancy Adams MBA RN

    SVP Chief Operating Officer & Chief Nurse Executive

    "Aidin has saved countless hours of effort for our staff and our post-acute partners."
  • Nancy Adams MBA RN

    SVP Chief Operating Officer & Chief Nurse Executive

    "Aidin has saved countless hours for our staff and our post-acute partners. We have to maintain trust and Aidin helps us do just that."

Client

Western Maryland Health System (WMHS) is a 200 bed community hospital in Western Maryland.

Situation

Like many community hospitals across the country, WMHS was feeling the impacts of contracting reimbursement and penalties and was looking for ways to take out cost while improving quality. They had a particularly large population of hard to place patients with complex social needs and sub-optimal or no coverage. Finally, they felt they were using case management staff inefficiently.

Action

WMHS contracted to use the Aidin care transition management system. Case management staff gained the ability to effortlessly connect with a much wider set of potential post-acute providers and hold providers responsible to response expectations. They streamlined their contact process, and gained data and easy-to-use comparison  tools to help patients with decisions.

Results

2x

Increased efficiency

Labor required for care transitions dropped dramatically (staff was 2x more efficient)

Ease of placement

Staff noted dramatic increase in ease of placing difficult patients

PAC satisfaction

Post-acute care providers highly satisfied with Aidin tools and process

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